It is important to read our Warranty, Refunds and Returns Policy before you purchase any product.

Acceptance of the terms and conditions of this website at checkout deems you have accepted the policy below.

This Policy applies to all products bought from Weather Shack SA.

This Policy forms part of the Guitar.co.za Terms and Conditions and Privacy Policy and so words defined in the Terms and Conditions and Privacy Policy have the same meaning in this Policy, unless the context indicates otherwise.

Nothing in this Policy is intended to limit your statutory rights in any way.

We reserve the right to update or amend this policy at any time without any prior notice to you.

Please always ensure you are aware of our latest terms & conditions, returns & refunds policies or any other terms presented on this web site.

1. Faulty Product

If your product arrives faulty you must notify us within 24 hours.

It is unlikely as we test each product before shipping.

2. Cancelling an order

Once you place an order, confirm the order and complete payment the order is considered to be a binding commitment from you.

If under any rare circumstances we approve a cancellation, there will be a 10 to 15% refund charge (dependent on product) deducted from your purchase price as we incur admin, banking and transaction refund fees.

3. Not what you ordered or product not as advertised.

Our product descriptions and product photos are very clear and very descriptive.

If we sent you the wrong product notify us immediately.

If you change your mind you have 7 days to return the product to us, unused, undamaged and in perfect condition for resale. Please refer to our returns policies.

4. Products damaged on delivery

Unfortunately damages do sometimes occur with items in transit it happens very seldom with us but does happen from time to time.

We take great care to bubble wrap and protect each product we ship to ensure your product arrives in perfect condition.

4.1 Visible damage to outside of package

If you notice any visible damage to the package on arrival with the courier you may refuse the delivery.

4.2 Checking your product on arrival

You MUST open your package within 24 hours of receipt from the courier and notify us within the first 24 hours of any damages.

It is very important to notify us on sales@guitar.co.za if your package has arrived damaged.

In your email we need you to include photographs of the damaged packaging or and product so that we may take the matter up with the courier company and be able to start processing the collection of the damaged product from you and sending you a replacement ASAP.

(subject to stock availability)

We will arrange to collect the product from you at no charge to you. Once we have inspected the product and validated your return, we will replace the product as soon as possible.

(subject to stock availability)

5. Defective Products

We do our best to ensure that the products we deliver to you are of a high quality and without defects. All products are fully checked / tested before they ship to you. 

A defect can however occur in the manufacture of a product if your unit arrives faulty you must notify us within 24 hours so we can either collect it from you to test or assist you with the correct installation.

If the unit truly is faulty upon arrival, it will be replaced immediately.

(subject to stock availability)

6. Standard Warranty on Products

The standard product warranty is 1 year unless otherwise indicated (ie. unboxed deals).

If you have received a product which turns out to be defective please notify us within 24 hours after you become aware of the defect.

The repairs or replacement shipping costs will then be handled by us.

The cost of returning the product to us with a courier for an RMA warranty claim beyond 90 days of ownership is for your own account.

Please use PUDO (Door to Door) by Courier Guy to return the product to us in its original packaging (or the faulty part which we will advise you about before your return).

Once we receive your return and have inspected it as per point 7 below we will then proceed with your warranty claim assessment.

6.1 Warranty Exclusions

Your warranty does not include

• faults resulting from normal wear and tear;
• damage arising from negligence, user abuse or incorrect usage or installation of the product;
• damage arising from a failure to adequately care for or maintain the product;
• damage arising from unauthorized alterations to the product;
• guitar strings are not returnable once opened.

6.2 Warranty claims

Replacement products are subject to stock availability of the replacement product. In some cases there may be a 14-24 delay until your replacement unit arrives.

If we establish a fault with the product caused by any of the warranty exclusions the product will subject to a repair or replacement cost and may also void your warranty.

7. Return and Refund Charges

If you return a defective product to us, but you fail to return all of the accessories and parts (including the box and all inside packaging) that were sold with that product in the condition they were sent to you, we reserve the right to

• assess the condition of the product and its packaging before honouring any warranty or repair claim.
• inspect and test the unit (including its packaging) to validate its condition.
• determine any charges / deductions based on the condition of the product and the condition it was returned in.
• refuse your return entirely and return your product back to you.

Any charges or deductions based on the above will be determined during our inspection of the product returned. We will then notify you of the amount that will be refunded.

In the case of a refund you will be responsible for the cost of the return shipping. Any banking / credit card gateway fees incurred by us including the original shipping & packaging charge will be deducted from the refunded amount. On average this is often about 10 to 15% of the original price paid.

Products that are returned with any missing items (packaging, accessories etc) or have any damages whatsoever will result in up to a 35% fee being deducted from any refund as we have to restock and resell an item that is now no longer considered to be brand new.

8. How to return your products to us

Your product must be re-packaged the way it was received, in its original box (undamaged) and must include all interior packaging the way you received it from us.

Your product must be bubble wrapped to protect its box from getting damaged during transit.

If you have had ownership of the product for more than 60 days you need to book the return yourself using Courier Guy or PUDO by Courier Guy If your warranty claim is honoured you will be refunded this return fee.

If your return or warranty claim requires a product repair due to any of the warranty exclusions (6.1) you will be quoted for the repair charges, you will not be refunded your return shipping cost and you will also be liable for the return shipping cost after repairs.

If we have booked the collection for return there will be no charge for this collection. If however your product does not meet requirements specified in point 7 above you will be charged for the collection and any product damages.

9. Discontinued Products & Product Pricing

Our product pricing changes frequently based on the Rand/Dollar exchange rate.

We reserve the right to change our prices or discontinue a product at any point in time without any prior notice to you.

If you see the product you purchased now selling for less, this does not entitle you to any refund.

If you have bought a product that has the ability to add on additional sensors but those sensors become unavailable or even discontinued by the manufacturer it does not entitle you to a refund on the original product you purchased. 

If we decide to discontinue a product, we reserve the right to sell any left over products in stock at a greatly reduced price than what you paid for it. This does not entitle you to any refund.